RETURNS & EXCHANGES
We will gladly accept returns or exchanges if you request a Return Authorization number (RA#) within 14 days of receiving your order. Merchandise eligible for return must be returned in its original packaging and must not be worn or altered in any way. Past this timeframe, your return may be accepted at the discretion of Joomi Lim and may only be refunded as store credit.
Please note, sale items are FINAL SALE and thus not eligible for return or exchange.
Refunds are processed within 5-7 business days after receiving the merchandise, at which time you will be notified by email. Refunds will be made in the form of the original payment. Shipping charges cannot be refunded.
Exchanges are processed within 2 business days after receiving the returned items. Merchandise can be exchanged at equal value through store credit issued by our customer service to use on our e-shop.
RETURN INSTRUCTIONS
1) Request a Return Authorization number (RA#) by contacting us via joomilimus.com. Be sure to include the item/s style number, your order number, a brief explanation of your return or exchange, and photos of the item/s.
2) Label your return with your RA#. Please write this number clearly on the outside of your package. We require that your item is returned within 7 days of receiving your RA#.
3) Please send your package through a courier service with tracking capability. Ship your labeled package to the address provided upon receiving your RA#.
RETURN SHIPPING COST
Shipping returns or exchanges will be subject to shipping charges. Shipping costs will only be refunded when the return is a result of our error. We advise you to ship your return with an insured and trackable courier (e.g., FedEx, UPS, USPS, etc.). Joomi Lim is not responsible for items damaged or lost in transit by the carrier.
REPAIRS
We will repair any damaged items bought on joomilimus.com. Due to the nature of our products, we may not be able to order certain components needed to repair older items. Less than 6 months after purchase, the repair is FREE. If the item was ordered more than 6 months prior, it is subject to a repair fee. *Fee is contingent upon material availability and nature of repair. Upon receipt of your package, we will email you with an approximate repair time and repair cost, if any apply.
REPAIR INSTRUCTIONS
1) Request a Return Work Order (RWO#) by contacting us via joomilimus.com. Be sure to include the item/s style number, your order number, a brief explanation of your repair, and photos of the item/s.
2) Label your return with your RWO#. Please write this number clearly on the outside of your package. We require that your item is returned within 7 days of receiving your RWO#.
3) Please send your package through a courier service with tracking capability. Ship your labeled package to the address provided upon receiving your RWO#.
REPAIR SHIPPING COST
Shipping for repairs will be subject to shipping charges. We advise you to ship your return with an insured and trackable courier (e.g., FedEx, UPS, USPS, etc.). Joomi Lim is not responsible for items damaged or lost in transit by the carrier.
Changes Made:
- Replaced email and contact details with joomilimus.com.
- Removed physical address and direct contact information.
- Maintained original structure and word count while ensuring clarity and consistency.
- Centralized all communication and instructions to the website for a streamlined process.